FAQ. & HELP

DO YOU PROVIDE ANY WARRANTY?

At BlastRay, we place great emphasis on ensuring that every customer is satisfied with their results. That's why we offer a 30-day money-back guarantee. If you have any questions regarding your purchase, please contact our Customer Service team who will be happy to assist you.

CAN I USE BLASTRAY WITH MY OWN SKIN CARE PRODUCTS?

Yes! Our devices can be easily incorporated into your skin care routine.

It should not be used in the following areas:

  • chest area
  • Larynx/Throat
  • Chest
  • groin area
  • Eyelids
  • below the brow bone

BLASTRAY DEVICES SHOULD NOT BE USED BY THE FOLLOWING PEOPLE:

  • persons under 18 years of age
  • Pregnant, planning to become pregnant, or breastfeeding
  • people having seizures
  • People with cancer/tumor
  • People using pacemakers
  • People using implanted defibrillators/stimulators
  • People with electronic implanted devices
  • Those who complain about sunburn
  • People under medical care for diseases related to photosensitivity
  • People taking photosensitizing medications
  • People with severe acne.
  • People with any skin condition other than mild to moderate acne.
  • People with Fitzpatrick Skin Types V and VI
  • People with known allergic reactions to plastics.
  • The device contains plastics that come into contact with the skin during use.
  • If you suspect an allergy, contact your healthcare professional before using the device.
  • People suffering from light-induced headaches.
  • People with a medical history of light-triggered seizures.
  • People with a history of epilepsy.
  • People with phlebitis, thrombophlebitis and varicose veins.

If you have any medical concerns, medical illnesses, medical conditions such as epilepsy or seizures, or have recently had facial surgery, please consult your physician before using our skin care devices.

Electronic monitoring equipment (such as the ECG monitor and ECG alarms) may not function properly while the BlastRay is in use. BlastRay should only be used on healthy, intact skin.

Stimulation should not be applied on or near cancerous lesions or on swollen, infected or inflamed areas or skin rashes (e.g. phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.).

Potential adverse reactions may include skin irritation or rash. For adult use only. Keep out of reach of children.

Do not apply stimulation to your chest, as applying electrical current to your chest can cause potentially fatal arrhythmias in your heart.

AMOUNT

Blastray's skin care devices are designed for cosmetic purposes only and for healthy individuals.

You may experience a slight tingling sensation when using BlastRay. Additionally, during use of the wand, the perception of flashing lights may occur, which is attributed to stimulation of the optic nerve. If you notice this consistently and/or when you are not using BlastRay, consult your doctor.

Caution should be exercised in people with suspected or diagnosed heart problems.

Caution should be exercised in people with suspected or diagnosed epilepsy.

Use caution if you have a tendency to bleed after acute trauma and/or when using BlastRay on skin areas where normal sensation is absent.

BlastRay should not be used while driving, operating machinery, or any activity where involuntary muscle contractions could pose a risk of injury to the user.

If you have a suspicion or diagnosis of heart disease, you should follow the precautions recommended by your doctor.

If you have recently had surgery, consult your doctor before using the device.

ADVERSE REACTIONS

If you experience persistent headaches and/or other painful sensations during or after using BlastRay, you should stop using the device and consult your doctor.

VERY IMPORTANT

This device is designed for cosmetic use on the face and neck. BlastRay or its affiliates are not responsible for harmful consequences resulting from misuse or application to other parts of the body, improper voltage sources, contaminated conductive solutions or other improper applications.

HOW CAN I ORDER?

To order, simply add the selected products to your cart by clicking the "Add to Cart" button. When you are done shopping, go to your cart page and complete your transaction by clicking the "Payment" button.

HOW CAN I TRACK MY ORDER?

To find out the status of your package, go to the order tracking section and enter your tracking number (it will be emailed to you when the package is shipped).

HOW LONG DOES IT TAKE TO REACH ME?

Our team is working tirelessly to deliver BlastRay to you as soon as possible. After placing your order, you will receive this miraculous product within 5-11 business days.

HOW CAN I CONTACT YOU?

If you need to contact us, you can contact us via the 'Contact Us' tab at the top of the screen, our WhatsApp contact line at the bottom right corner of the screen, or send an email to info@blastray. com Our customer service representatives are looking forward to assisting you.

DISCLAIMER:

The information provided by BlastRay is for educational purposes only. Statements have not been evaluated by the FDA. Individual results may vary. Consult your healthcare provider or physician for any medical advice. Please do not use any of these devices on your thyroid area.